FAQs

1. Do I need to setup an account to place an order?
You can shop at stylo.pk, either by registering with us or using a guest account to checkout.

2. How do I select items to purchase?
As you browse through the STYLO Website, click on the Add to Cart button for the items that you wish to purchase.

3. How do I place an order on STYLO Website?
Once your desired item is added to the shopping cart just click on the shopping cart icon on the top right corner and select proceed to checkout, you can either checkout as a Guest or you can sign up to get latest updates. Then you have to provide your personal details, select the payment method and then select place order button. Then you will receive a verification code, please enter it in a given tab, so your order can be verified.

4. Will my order be placed if I don’t send the code?
Your order will be placed, if you do not receive the confirmation code, In case, if you do not receive the verification code, you will receive a confirmation call from our customer care representative between 09:00AM- 05:00PM.

5. What are your payment options?
You can only purchase your items through COD (cash on delivery) or credit/Debit card.

6. How much does shipping cost?
Free delivery is provided upon purchase over Rs.5000 (Rupees Five thousand). For purchases less than that delivery cost of Rs.150 (Rupees hundred) is charged.

7. What are your Delivery Areas?
We deliver all over Pakistan through courier services.

8. Can I change or cancel my order?
If you realize you've made a mistake while placing your order or want to update your order, please contact us immediately on this no +92 42 11 11 STYLO (78956).

9. How is my order shipped?
Orders are shipped from Monday to Friday, excluding public holidays. Any order placed on Saturday or Sunday will be shipped on the following week.

10. How can I track my delivery?
Once you have placed your order, we will email you a Customer Order Number. With the help of this number you can track your order. Along with the order number, you will receive a SMS once the order is being picked by the courier company containing the tracking number of your order. So that you can track your order easily.

11. How long does it take for my order to reach me?
We will endeavour to deliver orders within 4 to 5 working days subject to provision of a valid address within Pakistan. However force majeure events might delay or render impossible any deliveries.

12. What happens if I receive a damaged product/item?
Please contact on our this number +92 42 11 11 STYLO (78956), so our Customer Care Representative, will assist you accordingly

13. What if the product is Out of Stock?
If the Product is shown out of stock. Please contact on this number +92 42 11 11 STYLO(78956), so we will try our best to arrange it.